Amplex Billing FAQ

Thank you for choosing Amplex as your Internet provider. Your monthly, emailed invoice will be arriving soon.
To help you in this process, we have provided answers to frequently asked questions.

HOW DO I RECEIVE MY INVOICE?

  • Monthly invoices are sent to the email address we have on file.. You will see your invoice in your inbox on the anniversary date of your install each month.
  • Mailed invoices are available. There is a $2.00 a month fee for mailed invoices.

I HAVE NOT RECEIVED MY INVOICE IN MY EMAIL.

  • It may have mistakenly gone to the “Junk” folder. Simply locate the Amplex email in the “Junk folder” right click on it and indicate it is not junk mail. It will appear in your inbox from that point on.

  • Add support@amplex.net to your address book to ensure emailed invoices enter your inbox

CAN I PREPAY FOR A YEAR?

  • Yes, absolutely!  Prepay for 11 months and get the 12th month free.

HOW CAN I PAY MY AMPLEX INVOICE?

  • Mail a check – please include your account number on the memo line. Mail the check to:
    Amplex Internet
    22690 Pemberville Rd
    Luckey, OH 43443
  • Online Portal ( my.amplex.net )
    • Auto pay with a credit/debit card or checking account. Simply call our office to set up auto pay 419-837-5015
    • Pay online through your online portal
  • Pay by phone at 419-837-5015 using credit/debit card or checking account during business hours only.  All after hours payment requests will be satisfied on next business day.

   

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